Refund policy

You may request a return or exchange from Dersiacn within 30 calendar days after receiving your item. This is the period for contacting us about the return or exchange. When an order arrives in separate deliveries, each item's window starts from its own receipt date.

Return costs and charges

Dersiacn pays return postage for ordinary returns, including a change of mind, and for items that arrive damaged, defective, or incorrect. We also cover the return shipment involved in an exchange. Return postage is not deducted from your refund.

We charge no restocking fee, return handling fee, exchange handling fee, or refund processing fee. Contact us to arrange a prepaid label or another shipping method at our expense before purchasing postage yourself.

Arrange your return or exchange

Email AlmaStanley9550@outlook.com or call +1 424 418 7415 within the 30-day request period. Provide your order number, identify the item, and tell us whether you prefer a refund or an exchange. We use this contact to coordinate transport and connect the shipment with your order; it does not introduce a separate approval condition.

Our return address is:

Dersiacn
318 School St
West Mifflin, PA 15122
United States

Follow the return shipping instructions, protect the item for transit, and include the order number. Keep proof of posting and any tracking details until the return or exchange is complete.

Exchanges and item problems

For an exchange, tell us which replacement you want. We will check availability and explain any difference in item price before you agree to proceed. The same 30-day request period and seller-paid return postage apply, with no exchange handling fee.

Please tell us about damage, a defect, or a wrong item within 7 calendar days after receipt. Describe the problem and send photographs if available so we can understand what happened and arrange assistance. This reporting request does not shorten your 30-day return and exchange period or limit applicable statutory rights.

Refund arrival

Your refund reaches the original payment method within 10 calendar days after we receive the returned item. This single period includes checking the return, processing the refund, and arrival of the credit. We notify you when the refund is issued.

If the credit has not arrived by the end of the 10-day period, contact us with your order number and return tracking information so we can help trace it. Nothing in this policy removes rights or remedies that apply by law.